Frequently Asked Questions
Everything you need to know about bringing Litehouse style into your home.
What is the standard shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. Larger items requiring specialized freight handling typically arrive within 7-14 business days depending on your location.
Do you offer a warranty on Litehouse products?
Yes, all Litehouse furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for returns.
Are your materials sustainably sourced?
We are committed to ethical craftsmanship. Over 80% of our wood products are FSC-certified, and we prioritize recycled textiles in our soft goods collections.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.
Do you provide white-glove delivery and assembly?
Yes, white-glove delivery is available for select metropolitan areas at checkout. This service includes room-of-choice placement, assembly, and removal of all packaging materials.